TERMS AND CONDITIONS OF USING BROOKLYN HOSTEL SERVICES
These regulations set out the rules applicable to the persons using the services (hereinafter referred to as “Guests”) of BROOKLYN Hostel located in Sosnowiec (40-464), at 5 Plonów Street (hereinafter referred to as “Hostel”), which is operated by Euroroom sp. z o.o. with its registered seat in Katowice.
Using the services offered by the Hostel is tantamount to accepting the provisions of these regulations (hereinafter referred to as “Regulations”). Guests are required to comply with the provisions of the rules throughout their stay at the Hostel.
Hostel provides guests:
– conditions for full and unrestricted rest,
– security of stay, including confidentiality of information,
– Professional and courteous staff,
– current and comprehensive information related to the stay,
Hostel also provides additional services. Price list of fees for additional services is attached to these rules.
Reservation of accommodation for organized groups and rules of payment
Organized group is understood as a group of Guests, whose accommodation was booked by the reserving person (hereinafter referred to as the “Booker”), and which group of Guests occupies at least four rooms.
Reservations for organised groups are accepted on a first come first served basis.
Reservation of group accommodation should be made in writing (by mail or e-mail) and should include the personal data of the person making the reservation, the number of participants, the date of arrival to the Hostel together with the estimated time and duration of stay at the Hostel, and possibly other requests.
Reservation of accommodation for organized groups should be confirmed by the Booking Party at least 10 days before arrival to the Hostel.
After the confirmation of the reservation of accommodation for an organized group, the person making the reservation sends a deposit of 50% of the amount due for the group’s stay at the Hostel to the Hostel’s bank account. Reservation of beds is effective upon crediting the Hostel’s bank account with the aforementioned deposit. In case of cancellation of the reservation the paid deposit is lost.
Check-in begins at. 14.00 on the day of arrival and ends at 12.00 next day.
The request for an extension of the hotel stay should be reported to the Hostel employee as soon as possible. Hostel may refuse to consider a request for extension of stay in the case of use of all beds (rooms) or if the request is made by an entity that has not complied with the rules.
Hostel reserves the right to refuse to extend the stay in case of not making the full payment for the current stay.
Check-in at the Hostel takes place between 2 p.m. and 6 p.m. If you plan to arrive at the Hostel before 2 p.m. or after 6 p.m. you should contact the Hostel staff on the day before your arrival and individually agree on the terms of accommodation.
During the check-in, the Guests have to show an employee of the Hostel a document confirming their identity and fill in the Accommodation Card.
On the basis of the completed Accommodation Cards, the employee of the Hostel enters the data of the person making the reservation into the registration book, noting the number of Guests and their personal details as well as the planned date of their stay.
A Guest using the services of the Hostel agrees to the processing of their personal data provided during accommodation for the purposes necessary for the realization of services provided by the Hostel. Detailed information about personal data protection is in the annex to these Regulations.
At the time of check-in an employee of the Hostel collects payment for the whole period of stay at the Hostel and gives out keys to the rooms. Payments in the Hostel are made only in cash, by credit card or (as a prepayment) by bank transfer. In case of payment by bank transfer the payment for the period of stay should be credited to the Hostel account no later than the date of commencement of the stay.
Hostel may refuse to accommodate a guest who during the previous stay at the Hostel grossly violated the rules or otherwise interfere with the operation of the Hostel. Hostel may also refuse to accommodate a Guest who is under the influence of alcohol or other psychoactive drugs.
In case of resignation of a guest during their stay Hostel does not refund the fee for the first day of stay.
Rules of using the Hostel services
The Hostel curfew is from 10 p.m. to 6 a.m. During the curfew the Hostel Guests are obliged to behave in a way that does not disturb the peace of the other Hostel Guests.
Smoking of cigarettes and other tobacco products is strictly forbidden in the Hostel, including dorm rooms. Violation of this ban in the Hostel buildings is subject to a contractual penalty of 500 zł. Hostel is entitled to seek compensation in excess of the reserved contractual penalty on a general basis. The contractual penalty will be charged to the Guest, or the entity making the reservation and bearing the cost of accommodation (the Booking Party), regardless of their fault in the event resulting in an obligation to repair the damage.
Guests are not allowed to walk in the hotel area in dirty clothes and shoes. In the basement of the Hostel there is a storeroom where dirty clothes and shoes should be left and changed for clean ones. Bringing dirty shoes and clothes to the dormitory room is allowed only after their proper protection. Violation of this prohibition is subject to a contractual penalty of 500 zł. Hostel is entitled to seek compensation in excess of the reserved contractual penalty on a general basis. The contractual penalty will be charged to the Guest or the entity making the reservation and bearing the costs of accommodation (the Booking Party), regardless of their fault in the event resulting in an obligation to repair the damage.
The Guest shall not transfer the rented accommodation to any third party.
Guests are obliged to report all visitors who are not guests of the Hostel to the reception. Third persons who are not guests of the Hostel are allowed to stay in the room from 9:00 till 22:00 not longer than 15 minutes. In case of breach of this obligation the Guest or the entity making the reservation and bearing the costs of accommodation (the Booking Party) are subject to a contractual penalty in the amount of double the Guest’s payment for the stay, regardless of their fault in the event resulting in the obligation to repair the damage.
Due to fire safety reasons it is forbidden to use heaters, electric irons and other similar devices in rooms which are not included in the room equipment.
When leaving the room, the guest should check if doors and windows are locked, turn off lights and other electrical appliances. When leaving a public kitchen, the Guest who has used it is obliged to leave behind some tidiness, regardless of the condition of the room (regardless of the similar obligation of other Guests).
The loss or damage of a key (room card) as well as a remote control for the gate must be immediately reported to the receptionist. The contractual penalty for the loss or damage to the key (room card) or remote control is 200 PLN. The contractual penalty will be charged to the person making the reservation and bearing the cost of accommodation (the Booker), regardless of his fault in the event resulting in an obligation to repair the damage.
There is no segregation of waste in the Hostel.
Hostel has unguarded parking, free of charge for Hostel guests.
Hostel is not responsible for damage or loss of a car or other vehicle belonging to the guest and the items left in it, regardless of whether the vehicles were parked in the hostel parking lot or outside the hostel.
Guests are required to read the fire and safety regulations and comply with their provisions.
The building is covered by the 24-hour security. In particularly justified cases, the intervention group of the provider of security services may be called.
Hostel reserves the right to refuse – on behalf of the Hotel Guest – to receive shipments, including courier shipments, unless the Hostel has previously agreed to receive them and has been given the appropriate authorization.
Children under 13 years of age should stay at the Hostel under the constant supervision of legal guardians. Legal guardians are financially responsible for any damage resulting from the actions of children.
Minors between 13 and 18 years of age can independently use the hotel services only with prior consent of the Hostel given during the reservation of services and written consent of legal guardians.
The stay at the Hostel with animals is not accepted unless the Guest receives a written permission from the staff to stay with the animal.
Movables and valuables
After the Guest reports the items left in the room, these items are sent to the address indicated by the Guest at his/her expense. If the guest does not submit such a disposition Hostel stores the items found at his expense for a period of 2 weeks after the guest leaves the room (unless it would be associated with a particular inconvenience). Items that Hostel is not obliged to store may be destroyed or transferred for further storage to a third party at the expense and risk of the guest. In case of finding money, securities and valuable items, especially valuables and items of scientific or artistic value, Hostel is obliged to notify the relevant state authorities and provide them with the found items.
The person making the reservation is obliged to provide persons for whom they book accommodation with appropriate means to protect valuable items against theft.
All valuables must be placed at the reception of the Hostel in a closed envelope signed with the guest’s name and surname to be put in the safe of the Hostel. The envelopes are released from the safe only on presentation of a photo ID and with a receipt during the working hours of the Hostel reception.
The liability of the Hostel for the loss of or damage to things brought by the Guest to the Hostel is regulated by the provisions of the Articles 846-849 of the Civil Code. The liability of the Hostel is limited if the items are not deposited. Hostel has the right to refuse to accept for safekeeping money, securities and valuable items, especially valuables and items of scientific or artistic value, if they threaten security or have too high a value in relation to the size or standard of the Hostel or take up too much space.
Hostel is liable for loss of or damage to money, securities, valuables or objects having scientific or artistic value only if these items have been placed for safekeeping in the safe of the Hostel.
Hostel staff is obliged to supervise the efficiency of all the devices and equipment, as well as to maintain the cleanliness of the facility and its external infrastructure. In case of any reservations regarding the quality of services provided by the Hostel the guest should immediately report this fact to a Hostel employee.
Any complaints regarding the services provided by the Hostel should be made in writing at the reception desk of the Hostel or by sending a letter to the address of the Hostel.
Amendments to the Regulations can be made at any time and come into force within 7 days from the date they are available in the building or on the Hostel’s website.
These Regulations come into force on 14.03.2022.
Information clause concerning the processing of personal data at Euroroom Sp. z o.o., based in Katowice
In accordance with Article 13(1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter: RODO), I inform you that:
The administrator of your personal data is Euroroom Sp. z o.o. with its registered office in Katowice (40-238) at 5A Chromika Street, KRS 663984, NIP: 6342890572, e-mail: email@example.com, tel: 515 903 293
Data processing purposes:
The Administrator may process your data for the following purposes:
Concluding a contract – if you wish to take advantage of the Administrator’s offer (services, room rental), the data you provide will be processed in order to conclude or perform a contract, based on Article 6(1)(b) of the RODO (processing is necessary for the performance of a contract to which the data subject is a party, or to take action at the request of the data subject prior to entering into a contract). The data will be processed for the entire duration of the contract and for the period during which it will be possible to assert claims under the concluded contract. Providing the data is voluntary, but failing to provide it will be connected with the impossibility to conclude a contract.
Fulfilling the Administrator’s legal obligations – if the Administrator is obliged to fulfil legal obligations, the data provided by you will be processed in order to fulfil the obligations imposed on the Administrator by the applicable regulations, pursuant to Article 6(1)(c) of the RODO (processing is necessary for the fulfilment of a legal obligation imposed on the Administrator). These obligations are imposed on the Administrator, in particular, by the Value Added Tax Act of 11 March 2004. The data will be processed for the period in which the applicable legal provisions oblige to store documentation related to the imposed obligations. Providing data in the case of a statutory requirement described above is mandatory if such an obligation results from the applicable regulations.
Marketing – if you wish to receive marketing information, the data you have provided will be processed in order to send marketing information in any form and to present the Administrator’s offer, provided that you have given your consent, on the basis of Article 6(1)(a) of the RODO (the data subject has given his/her consent to the processing of his/her personal data for one or more specified purposes) or on the basis of Article 6(1)(f ) of the RODO (the processing is necessary for purposes resulting from the legitimate interests pursued by the Administrator). The legitimate interest of the Administrator in this case is the desire to market its own products. The data will be processed until you withdraw your consent or object. The data will be processed taking into account Article 172 of the Act of 16 July 2004. Telecommunications Law. Providing the data is voluntary, however, failure to provide it will result in inability to receive marketing materials.
Contact purposes – if there is a need to contact you, the data provided by you will be processed in order to contact you or to have you contact the Administrator on any matter, on the basis of Article 6(1)(a) of the RODO (the data subject has given his/her consent to the processing of his/her personal data for one or more specified purposes) or on the basis of Article 6(1)(f) of the RODO (the processing is necessary for purposes resulting from the legitimate interests pursued by the Administrator). The legitimate interest of the Administrator in this case is to contact potential customers. The data will be processed until the need for contact by both parties ends, until the consent is withdrawn or an objection is raised. Providing the data is voluntary, however, failure to provide it will result in the lack of possibility of contact.
Pursuing claims – in the case of a need to assert one’s rights, the data provided by you will be processed in order to assert legally justified claims by the Administrator and to conduct possible court proceedings, pursuant to Article 6(1)(f) RODO (processing is necessary for the purposes arising from the legally justified interests pursued by the Administrator). The interest pursued by the Administrator in this case is the protection of its own rights and their assertion. The data will be processed for the period during which the Administrator can assert its claims.
Recipients of data
Depending on the data provided and the purpose of processing, the entities to whom your personal data will be transferred may be:
clients and contractors of the Administrator
Eurokadra Group companies and their contractors,
IT system providers and entities providing broadly understood IT services, including entities providing hosting services and social networking sites, and with regard to cookies – Google LLC.
entities providing services for the Administrator, in particular personnel, accounting, quality of service research, debt recovery, legal, training and marketing services.
postal and courier operators,
operators of electronic payment systems and banks in the field of payment processing,
authorities entitled to receive your personal data on the basis of legal regulations.
Data protection principles
The Administrator will process only such data and only to the extent that is necessary for specific and legitimate purposes, taking into account the principle of data minimization.
Your data will be secured by applying appropriate data protection procedures implemented at the Administrator.
Please be informed that your personal data will not be transferred to a third country/international organization and that it will not be processed in an automated manner, including not being used for profiling.
At any time, you have the right to withdraw the consents you have given, which will not affect the lawfulness of the processing carried out up to the time of withdrawal. Your personal data will be processed until you withdraw your consent.
Depending on the type and purpose of data processing, you have the right to request from the Administrator access to personal data concerning you, to rectify, erase or request the restriction of their processing and the right to object to the processing, as well as the right to obtain a copy of the data and their transfer.
Please be informed that we have appointed a Data Protection Inspector in the person of Radosław Naczyński. If you have any questions or concerns about the protection of your personal data you can contact our Data Protection Officer at the following email address: firstname.lastname@example.org.
Please be also informed that you have the right to lodge a complaint to the supervisory authority – President of the Office for Personal Data Protection.